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Saturday, October 1, 2011

Issues with the DeWalt 788

In 2006, I was asked to research scroll saws to determine which one should be purchased for the community woodshop where I live. There was no contest--the DeWalt 788 was hands-down the choice for a mid-priced saw.

Now, five years later, things have apparently changed. The scroll saw forum, sponsored by Fox Chapel, is full of reports of poor quality control, and really awful customer service. While some scrollers have had their saws for many years, others are finding problems right out of the box.

Just as troubling are the reports of technicians in factory authorized service centers have little knowledge of the tool, making incorrect or hasty diagnoses of problems, and holding the saws for weeks or months.

In response to this situation, letters are going out to Black & Decker, of which DeWalt is now a part, making these concerns explicit. When many people have the same types of problems, it's clear that something has changed. The letters may not make a difference, but you never know!

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