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Tuesday, March 1, 2011

Good tools, good service

When several vendors sell the same product, at about the same price, customer service is often the determining factor for where to spend your money. I recently had some trouble with my inflatable round sander, the workhorse tool for making bowls, and could not have been more satisfied with King Arthur's response to my problem. I especially like when the phone is answered by a real person, and I can speak with someone who is familiar with the merchandise.

I've also been told that the customer service at Klingspor's Woodworking is very responsive to problems with their products. They've even replaced tools that failed through no fault of theirs, which is really nice of them. They are my go-to place for the hook & loop sanding pads.

The jury is still out on my new small Sand Flee. I'm having some set-up problems, but that may be due to my inexperience with a new tool. I'll let you know how I make out, especially if I need to contact their customer service.

Let me know if you've had any experiences, particularly good or bad, with any of the vendors I've recommended. If I make the recommendation, I do feel some responsibility for the outcome.


3 comments:

  1. I have been waiting for some of your feed back on the SandFlee. It sure looks like a nice sub for a belt sander to flatten the bowl rings. How do you, if you do, like it? Maybe even use as a joiner for glue ups.

    Thanks Doug

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